FAQs

All dogs MUST have current vaccinations of rabies, DHLP, and Bordetella, please remember to bring papers showing proof of these vaccinations. Also, all dogs will be given a pre-entry examination to check for fleas and ticks. For the safety and health of the pets in our care, if a pet is found to have fleas or ticks they are treated at the owner’s expense. For your convenience, we suggest doing an examination yourself shortly before boarding with us to avoid any surprises.

For our clients’ convenience S.S Kennels has a One Price Policy in which all dogs board at the affordable rate. For further services, please see our Services Page.

Yes, in fact it is a good idea to do so since articles from home will have you and your family’s scent on them, making S.S Kennels a more comfortable place for your pet. Blankets, towels, toys, bedding are all items you may bring. However, do not bring any item you do not want chewed to pieces or to get soiled since dogs have a tendency to chew and play with items when they are in their pens. S.S Kennels is not responsible for any lost or destroyed items, so we suggest putting pet’s name and owner’s name marked clearly with permanent marker on items you wish to bring back home.

Food:
Yes if you wish to have your dog given dogfood from home, you may bring in the dog food of your preference and we will feed your dog from that supply. We understand some dogs may have medical needs (like allergies) or just have certain preferences, so if you wish to have your dog(s) fed with something other than the standard Purina brand dog food we feed to our guests S.S Kennels is happy to accommodate. Please note – you MUST bring in the appropriate amount of dogfood proportionate to the duration of your pet(s) visit with us. It is our recommendation that you put each serving in a separate bag with your dog(s) name clearly marked on each bag. Please do not put treats in with the dog food you supply.

Treats (to be given at bedtime):
Yes you may bring in your own treats, however the daily fee listed on the Services Page still applies, as the fee is for the time spent administering the treats, not the actual treat itself. For this reason, if you want your dog to be fed dog food from your home, please do not also put treats in with your dog(s)’ dog food supply, especially if you do not wish to be charged for Bedtime Treat administering. If we find treats in with your dog’s dog food, S.S Kennels may understand that to mean you want that service and you will be charged accordingly.

Yes, our staff has been trained to look after the needs of dogs with special circumstances. We often get asked about elevated feeding dishes, snoods and delivery of medications to name a few. If your dog has a special need, please see the Contact Page and fill out the contact form or for a quicker response, call us at 9885666738.

Dogs – All our doggie guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The vaccination certificate is required on arrival and then every 12 months when it is updated. Those dogs that recieve the 3 year vaccine must still have the yearly Canine Cough vaccination.

All our pets are fed a high quality premium dry food which aims to supply all the required nutrients to maintain your pet while boarding with us. However we are aware that some dogs or cats may require a special diet which you are more than welcome to provide from home. Just ensure food is labelled with your pets name and instructions for feeding and given to our office staff on arrival.

Dogs – There is always plenty of stimulation for all our canine guests. Pets are never lonely with the company of the other dogs and the staff. Kepala Pet Resort is a very busy place, whilst doggies are in their kennels they can see the other dogs and everything that the staff do during the day. Whilst their kennel is being cleaned dogs are given time to run about individually in our off leash grass areas, once in the morning and again in the afternoon. All dogs are fed one main meal per day. they are given the opportunity to roam about individually in the secure surrounds of the cattery. All cats are fed one main meal per day.

We do provide a pick up and delivery service. Price varies depending on location and we usually pick up and deliver between 12.00pm – 2.00pm Monday – Saturday. Please contact us for transport prices.

All staff is able to administer basic medications (a small charge applies). Medications should be labelled accurately and correctly with your pets name & dosage instructions and given to our office staff on arrival. An accurate record of when we administer the medications is kept at all times.

We have an on call vet 24 hours per day should any problems arise during your pets stay. We also take your pets vet details on arrival so we can discuss any problems that may arise. We will contact you if we have any concerns with your pet during their stay. All associated vet fees are to be paid by the pets owner.

We understand it can be difficult to leave your pets behind so owners or friends are more than welcome to call and check on their pets at anytime while they are away. We will be more than happy to let you know how they are settling in.

Our policy is that we do not mix dogs unless they are from the same family. Two family dogs however may be boarded & exercised together with the owners consent and if they are compatible.

We understand that some dogs are more active than others or require more personal time, therefore we offer playtimes and swimming. Playtime is a one on one 15 minute session with one of the attendants in one of our large grass off leash areas. This time can be used for ball throwing, extra cuddles or just time to sniff around.
Swim sessions are one on one time with one of the attendants in our outside lagoon pool. Swim sessions are usually in the warmer months only and dogs should be confident in swimming. Please talk to our office staff if you are interested in booking in a swim or playtime session for your pet (additional charges do apply).

Dogs boarding 7 days or longer will receive a complimentary wash before departure. If your dog is boarding for a shorter period of time we can wash them by request however charges do apply.

Bookings are essential and must be made over the phone, this is to ensure you have private use of the area. When a booking is made the area is for your use only unless you bring friends along.

Not all dogs are born with the natural ability to swim therefore we do offer swim lessons. One of our expert staff will coach your dog in water confidence and swimming. They will also show you the correct technique to swim your dog in the pool to ensure a safe and enjoyable swim. Life jackets are available and are used for those first time swimmers and for those who are a little unsure.